100% Remote - 2 openings!
1 - Bilingual Customer Service Representative
1 - Customer Service Representative, must have Sales or Collections experience.
7:00 am -4:00 pm
Pay is $17.00 per hour, M-F
**Must live within 50 miles of Houston**
Company Perks
Work from home! After being hired full-time, the client offers Medical, Dental, Vision and 401k.
Job Description
- Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
- Research account status and identify account issues
- Address billing inquiries and resolve billing disputes
- Process disconnection and reconnection requests
- Enroll customers and resolve enrollment issues
- Provide price quotes to prospective customers
- Follow up with customers to attain required account information
- Initiate collection activity on past due accounts and process disconnection and reconnection requests
- Respond to emailed customer inquiries with factually and grammatically correct written communications
- Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
- Track performance against targets
- Be responsible for handling all call types related to gas and electric commodities as well as large commercial/industrial customer inquiries
- Demonstrate the ability to communicate with customers in writing for both chat and email communication as well as telephone interactions.
Qualifications
- Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
- Bilingual (English/Spanish)
- Previous collections experience
- High School diploma, GED, or equivalent math and English skills required
- Outstanding phone etiquette and polished communication skills (written and verbal)
- Ability to maintain a calm demeanor when dealing with agitated customers
- Attentive to detail and committed to high quality customer service
- Proficiency in Windows environment and MS Word and Excel applications
- Comfortable in a fast paced environment where change is commonplace
