Customer Service

Irving, TX

Post Date: 07/17/2017 Job ID: 43072 Industry: Clerical Pay Rate: up to $16/hr

Part-Time Customer Service/Order Entry Clerk Irving, TX 75063

The customer service representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products. Will be responsible for order processing, data entry and organization of orders for the Commercial Department. This is part-time opportunity paying up to $16 per hour depending on experience with working hours of Monday-Friday, 10:00 AM - 2:00 PM. Could develop into full time hours.

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  • Answer phones and respond to customers requests/complaints
  • Receive and file purchase orders in appropriate binder
  • Verify accuracy of job orders vs. purchase orders
  • Initiate Extra Purchase Orders
  • Prepare order forms entering into system: contact number, builder name, job address, laminate material color, and plan number
  • Revise schedule and schedule jobs according to work specifications, established priorities, and availability or capability of workers
  • Turn orders to Data Entry Clerk for entry finalization
  • Provide technical advice to customers
  • Resolve field conflicts
  • Order laminate materials


  • High school diploma or GED, or equivalent years of experience
  • Two years of related experience with commercial customer service, non-residential.
  • Knowledge of procedures and methods, including telephone communications and office systems
  • Ability to use word processing, spreadsheet, and database software
  • Ability to establish priorities, and work independently
  • Ability to establish courteous relationships with customers
  • Working with production builders
  • Familiarity with a computer ERP system

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