Customer Service

Oak Ridge North, TX | Temp To Hire

Post Date: 01/11/2018 Job ID: 44085 Industry: Clerical Pay Rate: $12-$14

Customer Support Specialist-- Oak Ridge North, TX 77385

Key Areas of Responsibility include Primary customer interface for all routine communications & product orders, Take / process orders and schedule ship dates, Work with Lab and Sales Personnel as needed, to ensure order accuracy. Temp- to- Hire Customer Support Specialist for First shift 8:00am-5:00pm, paying $12/hr-$14/hr!!!!


Want to be considered for this opening? Candidates already registered with us, please send an updated resume to RubiH@tpistaffing.com and reference job #44085. If you are not already registered, please apply by clicking the "Apply Online" button. You only need to apply once to be considered for all of our job openings or walk ins are welcome, M-F, 10AM-3PM, at 322 Spring Hill Dr, Suite A100 , Spring, TX 77386 . Bring an updated resume and valid forms of government issued IDs to be considered!!!


Responsibilities:

  • Responds to the customer inquiries and promptly interacts with customers directly: Face to face
  • Answer phones and/or route customer communications to appropriate personnel
  • Monitor and respond to electronic customer communications and/or forward to appropriate personnel
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Prepares and documents Standard product quotations as required
  • Interacts with marketing, technical and production personnel to accommodate non-standard or technical custom product requests (new product development)
  • Take and process orders and schedule ship dates per standard scripts and consultation with production management.
  • Check Order Quality:
  • Process Work Order Documentation
  • Create customer order folder that will hold all documentation and files related to the order.
  • Forward customer complaints/issues to the appropriate department. Route all necessary information to production or sales management (depending on nature of complaint) for resolution.
  • Present price, credit and terms in accordance with standard procedures and customers negotiated discounts.
  • Setup and maintain customer accounts.
  • Recommend alternate products based on cost, availability or specifications.
  • Communicate to the Director of Marketing and Sales department unexpected increases or decreases in demand for products.
  • Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
  • Support certain approved open quote / lost order procedures
  • Fill requests for catalogs, information or samples
  • Schedule shipment dates to ensure timely delivery and expedite as needed
  • Provide accurate information regarding availability of in-stock items
  • Distribute customer invoices
  • Completes ongoing training for continued personal and professional development
  • Assist Accounts receivable with "problem" debtors as required

Requirements:

  • High School graduate, or equivalent, required. Bachelor s Degree or at least three years of order processing experience preferred.
  • Experience using common office software applications (MS Office) and QuickBooks is preferred.
  • While performing the duties of this job the employee is frequently required to sit (approx. 90%), occasionally walk (5%) and stand (5%). The employee is not normally required to lift and/or move materials.

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