Customer Service

The Woodlands, TX

Post Date: 09/18/2017 Job ID: 43424 Industry: Clerical Pay Rate: $16.00

Customer Service Representative The Woodlands, TX 77380
The customer service representative supports the company's customers by acting as a liaison between customers and the company. The position establishes a working relationship with customers by assisting with general questions, complaints, errors, account inquiries, claim payments and other related inquiries via telephone, email, and/or standard mail. This is a temp to hire opportunity paying up to $16/hr

Want to be considered for this opening? Candidates already registered with us, please send an updated resume to SamanthaS@tpistaffing.com and reference job #43424. If you are not already registered, please apply by clicking the "Apply Online" button. You only need to apply once to be considered for all of our job openings.

Responsibilities:

  • Answer incoming calls from customers and assist with their concerns and questions.
  • Assist the customers with understanding their Vehicle Service Contract.
  • Sort and process maintenance repair orders and mechanical claim invoices.
  • Address complaints concerning billing or services rendered.
  • Refer complaint of service failures to designated departments for investigation.
  • Assist with GAP claims, including collection of paperwork and forwarding any and all information to GAP insurance companies.
  • Identify and resolve problems in a timely manner; Gather and analyze information skillfully.
  • Develop alternative solutions.

Requirements:

  • 1-2 years of professional customer service experience and/or call center experience required
  • Associates degree preferred
  • Extraordinary telephone skills and outstanding customer service skills required
  • Proficient in Microsoft Word Office Suite (Word, Excel, Outlook)
  • Speaks clearly and persuasively in positive or negative situations. Strong verbal communication skills required
  • Flexibility and adaptability to change
  • Ability to work with team to solve problems.
  • Capable of managing difficult or emotional customer situations.

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