Irving, TX 75063 | Temp To Hire

Post Date: 03/05/2018 Job ID: 44426 Industry: Technical Pay Rate: $17.50

IT/Field Service Technicians-- Irving, TX 75063

Provides telephone support to field technicians via multiple methods while they install hardware at client sites. Provides excellent customer support to internal and external clients. Responsible for accurate tracking and documentation of installation timeline and any problems that arise. Responsible to insure timely installation of various pieces of hardware. This role is temp to hire, paying $17.50/hr!

Want to be considered for this opening? Candidates already registered with us, please send an updated resume to   and reference job #44426. If you are not already registered, please apply by clicking the "Apply Online" button. You only need to apply once to be considered for all of our job openings or Walk ins are welcome at our Irving location- 4425 West Airport Freeway, Suite #520, Irving, TX 75062, M-F, 9 am - 11 am and 1 pm - 3 pm. (We do not have coverage during lunch time to take interviews) Bring an updated resume and valid forms of government issued IDs to be considered!!!


  • Responds to customer and Retail Solutions personnel solution/product inquiries via telephone, email, or ticketing system.
  • Provides timely technical resolution of problems or escalation on behalf of customer to appropriate higher-level technical personnel.
  • Troubleshoot reported software, hardware, network problems when they relate to desktop computer and peripherals.
  • Provides case status updates to Customer and Retail Solutions personnel.
  • Ensure customer satisfaction by advising customers on preventive measures, appropriate solutions and configurations which may impact product performance. 24/7 operation - 8 work hours/ day shift
  • Projects working on: client based projects, performance audits, tracking inventory, escalation follow-up and others as needed
  • Phone Support receiving Customer and Retail Solutions personnel support calls
  • Managing Customer and Retail Solutions personnel support calls including: Logging and support through trouble shooting or advising, Logging and escalating or routing call as required.
  • Provide case status updates to Customer and Retail Solutions personnel
  • Provide Weekly, Monthly Performance Audits on SLA Data
  • Research and resolve Disputes.
  • Troubleshoot and perform root cause analysis of reported incidents when they relate to retail solutions hardware, computer and peripherals
  • Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Retail Solutions support systems
  • Provide Event Management support including: Daily monitoring / checks, Logging of noted issues, Troubleshoot or assist in troubleshooting of data center related issues.
  • The selected candidate will have strong communication skills and look forward to interacting with customer and Retail Solutions division personnel including: Support Center Team members,
    Retail Solutions division engineering staff, Management and Administrative


  • Must have minimum 2 years experience in related technical support
  • Basic Microsoft Suite Usage (Win2K3, Office Suite, etc.)
  • Ability to type (alpha and numeric) 35+ WPM
  • Must be very detailed-oriented
  • Must be analytical, ability to troubleshoot and research issues
  • Must be very resourceful and ability to resolve issues
  • Must have basic math and calculation abilities
  • Able to work independently and as a team player
  • Strong customer relation skills ability to communicate professionally in high-pressure situations
  • Great communication skills written, verbal and presentation skills
  • Adept to working in fast-pace and changing environment/ Must have flexibility in schedule
  • Must have high school diploma or equivalence and BS degree, technical school graduate, electronics training or equivalent experience
  • Microsoft Power BI preferred preference will be given to candidates that meet above requirements plus this one
  • Basic SQL scripting preferred preference will be given to candidates that meet above requirements plus this one
  • Retail experience preferred preference will be given to candidates that meet above requirements plus this one

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