Account and Contract Manager - Houston, TX (Galleria/610 area)
Direct Hire
Salary: $95K - $125K annually. Bonus eligible.
Responsibilities are:
- Drives organizational sales objectives in collaboration with the Commercial Manager.
- Defines and implements strategic marketing plans for customer revenue growth for selected accounts.
- Generates market intelligence and builds business cases for new commercial opportunities.
- Thoroughly analyzes contracts, including revenue analysis and determination of fair market value for services offered.
- Tracks and implements contract changes prior to renewal dates.
- Builds and maintains positive relationships with selected customers who use Company facilities. Manages overall Company relationship with customers as assigned.
- Builds and executes multi-year customer engagement strategy.
- Aligns with the management team in meeting regional goals & targets as well as assists in forecasting, reporting input, budgeting and problem solving.
- Manages and updates assigned customer projects through to completion.
- Ensures credit is properly assigned to customer accounts using customer financial data.
- Ensures collection of accounts receivable for assigned customers; manages dispute resolution with assistance from the Contracts Manager.
- Handles claims and complaints in a timely manner with assistance from the Customer Service Team once the normal collection process has stalled.
- Defines and implements customer service improvement programs; meets regularly with the Customer Service Team and Operations Management Team.
- Ensures accomplishment of Company and assigned customer quality program requirements; effectively coordinate between customers and operations personnel.
- Uses Customer Relationship Metrics ("CRM") or other databases.
- Maintains customer marketing data into databases.
- Prepares reports and inquiries; prepares project summaries and presentations to staff as required.
- Develops sales presentations and proposals.
- Writes contracts using standard contract templates and follows company procedures with the support of the Commercial Manager and Contracts Manager.
- Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary.
Experience Requirements:
- 5-7 years of sales experience in the petroleum, petrochemical, chemical and related industries. Operations and/or product management experience is also desirable.
- High level of motivation; ability to complete tasks and projects with minimal direct supervision.
- Good knowledge of current chemistry and engineering processes and regulations applicable to the petroleum, chemical, petrochemical and related industries.
- Up-to-date knowledge of market conditions including customer and competitor information in the industries served as well as the terminal sector.
- Ability to prioritize and meet deadlines and deliverables for multiple tasks; well-developed project management skills.
- Ability to influence and negotiate with others and the ability to close a sale; ability to successfully handle social as well as business interactions with all levels of customers' personnel; diplomacy skills.
- Good understanding of financial concepts such as return on investment, cost of goods/services sold, profitability, credit-worthiness, days-sales-outstanding (DSO), and related concepts.
- Good knowledge of current safety and environmental laws and regulations.
- Good computer skills, including ability to easily use MS Office suite; various email, internet, intranet, and other programs.
- Excellent English communications skills, oral and written.
Education Requirements:
- Bachelor's or Graduate's Degree in Finance, Engineering, Economics, or Business Administration from an accredited university or equivalent.
Benefits:
- Various flexible and hybrid work schedules.
- Career development and growth opportunities.
- Competitive, market-based compensation package depending on your experience and knowledge.
- Medical / Dental / Vision Insurance
- Flexible Spending Account Options
- Short Term/Long Term Disability Insurance
- Basic and Supplemental Life/AD&D Insurance
- 401(k) Incentive Savings Plan
- Paid Holidays (Fixed and floating), PTO (Paid Time Off) and Sick Days
- And more!