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Bilingual Call Center Rep

Houston, TX 77079

Posted: 05/29/2024 Employment Type: Contract to Perm Industry: Administrative/Clerical Job Number: SS811417559 Pay Rate: $18 / hour

Job Description

Bilingual Customer Service Rep, 77079
Temp to Hire
In office position

MUST be bilingual in English and Spanish and  have CSR experience in the Energy or Gas industries or Customer Retention experience.

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong commitment to providing exceptional service to our valued customers.

Act as the main point of contact for customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media, etc.).
Process and prepare mail and packages for shipping, including labeling, packaging, and arranging courier or postal services.
Provide accurate and efficient assistance to customers by identifying their needs and resolving their issues promptly and professionally.
Listen attentively to customer inquiries and provide appropriate solutions or alternatives within company guidelines and policies.
Escalate complex issues to the appropriate departments or supervisors for further resolution and follow-up.
Assist customers with placing orders, tracking shipments, processing returns, and other order-related tasks.
Provide product recommendations, troubleshooting assistance, and general product information to customers as needed.
Collaborate with cross-functional teams such as sales and operations to ensure a seamless customer experience and resolution of customer issues.
Handle irate or upset customers in a calm and professional manner, aiming to de-escalate situations and provide effective solutions.
Make courtesy outbound calls to customers and record any feedback provided.

Bilingual – English/Spanish Is required
Must have CSR, Energy or Gas or Customer Retention experience.
Excellent verbal and written communication skills, with a friendly and professional phone and email etiquette.
Strong active listening and problem-solving abilities.
Patience and empathy when dealing with customers, including challenging or upset individuals.
High school diploma or equivalent; some college education is a plus.

Meet Your Recruiter


Samantha Shultis
Sr. Recruiter

Hi, I'm Samantha proudly serving TPI Staffing Since 2017!  As part of this woman owned firm with a strong presence across the great state of Texas, I am more than just a recruiter; I am a passionate talent architect, dedicated to connecting exceptional people with their dream careers. With a focus on the office and professional sectors, I'm committed to transforming the lives of candidates and the success of companies. Let's work together to turn your dream job into a reality.


I’m a Wisconsin transplant since 2017 and appreciate the hot Texas weather.  Specializing in recruiting Office/Professional placements Contract and Direct Hire throughout the Texas Region. 


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