Skip to main content

Search Jobs

No matter what job you re looking for, you can find it at TPI Staffing.

So sorry, this position is no longer available. Please go ahead and submit your application. We may have other positions that would be the perfect fit for you. Alternatively, you may want to apply to one of the following related jobs:

Bilingual Call Center Rep

Houston, TX 77079

Posted: 06/07/2024 Employment Type: Contract to Perm Industry: Administrative/Clerical Job Number: SS811417559 Pay Rate: $18 / hour

Job Description

Bilingual Customer Service Rep, 77079
$18.00
Temp to Hire
Position is NOT Remote

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong commitment to providing exceptional service to our valued customers.

Responsibilities
Act as the main point of contact for customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media, etc.).
Process and prepare mail and packages for shipping, including labeling, packaging, and arranging courier or postal services.
Provide accurate and efficient assistance to customers by identifying their needs and resolving their issues promptly and professionally.
Listen attentively to customer inquiries and provide appropriate solutions or alternatives within company guidelines and policies.
Escalate complex issues to the appropriate departments or supervisors for further resolution and follow-up.
Assist customers with placing orders, tracking shipments, processing returns, and other order-related tasks.
Provide product recommendations, troubleshooting assistance, and general product information to customers as needed.
Collaborate with cross-functional teams such as sales and operations to ensure a seamless customer experience and resolution of customer issues.
Handle irate or upset customers in a calm and professional manner, aiming to de-escalate situations and provide effective solutions.
Make courtesy outbound calls to customers and record any feedback provided.

Qualifications
Bilingual – English/Spanish Is required
Previous Utilities experience in customer service.
Excellent verbal and written communication skills, with a friendly and professional phone and email etiquette.
Strong active listening and problem-solving abilities.
Patience and empathy when dealing with customers, including challenging or upset individuals.
Strong time management and organizational skills, with the ability to prioritize tasks effectively.
Ability to adapt to changing processes, procedures, and technology.
High school diploma or equivalent; some college education is a plus.
 

Meet Your Recruiter

recruiter-banner-image

Samantha Shultis
Sr. Recruiter

Hi, I'm Samantha proudly serving TPI Staffing Since 2017!  As part of this woman owned firm with a strong presence across the great state of Texas, I am more than just a recruiter; I am a passionate talent architect, dedicated to connecting exceptional people with their dream careers. With a focus on the office and professional sectors, I'm committed to transforming the lives of candidates and the success of companies. Let's work together to turn your dream job into a reality.

 

I’m a Wisconsin transplant since 2017 and appreciate the hot Texas weather.  Specializing in recruiting Office/Professional placements Contract and Direct Hire throughout the Texas Region. 

 

Next Step: Email your Resume after you have applied.

 

Apply Online
Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

About Houston, TX

Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!