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Bilingual Call Center Representative

Katy, TX 77450

Posted: 01/23/2025 Employment Type: Contract to Perm Industry: Administrative/Clerical Job Number: 40616407 Pay Rate: $18.00 / hour

Job Description

Bilingual Customer Care Representative, Katy, 77449
Temp-to-Hire
Pay: $18.00 per hour
Hours: M-F 8:00 am - 5:00 pm
In-Office, not remote
 
Duties and Responsibilities:
  • Possess excellent punctuality and attendance. 
  • Requests should be submitted two-weeks in advance.
  • Manage 100 inbound calls daily in a timely manner while providing high quality service.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers
  • Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person
  • Fills out necessary paperwork associated with each transaction
  • Generates reports as needed
  • Refers service failure complaints to designated departments for investigation
  • Inputs information regarding inspections and payments
  • Prepares basic correspondence with customers
 
Minimum Qualifications:
  • MUST be bilingual in English/Spanish
  • Previous Call Center environment experience required
  • 1 year of customer care experience preferred
  • Excellent verbal and written communication and interpersonal skills along with active listening.
  • Ability to assist customers with different issues and concerns
  • High School Diploma or GED

Meet Your Recruiter

recruiter-banner-image

Samantha Shultis
Sr. Recruiter

Hi, I'm Samantha proudly serving TPI Staffing Since 2017!  As part of this woman owned firm with a strong presence across the great state of Texas, I am more than just a recruiter; I am a passionate talent architect, dedicated to connecting exceptional people with their dream careers. With a focus on the office and professional sectors, I'm committed to transforming the lives of candidates and the success of companies. Let's work together to turn your dream job into a reality.

 

I’m a Wisconsin transplant since 2017 and appreciate the hot Texas weather.  Specializing in recruiting Office/Professional placements Contract and Direct Hire throughout the Texas Region. 

 

Next Step: Email your Resume after you have applied.

 

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About Katy, TX

Ready to take the next step in your career? Discover exciting job opportunities in and around Katy, Texas! Known for its charming small-town feel paired with big-city amenities, this vibrant area offers a unique blend of growth opportunities and a warm community spirit. Embrace the thriving local art scene at the Katy Contemporary Arts Museum, enjoy a night out at the Katy Grand Theatre, or catch a game and cheer on the Katy Tigers. With culinary delights ranging from Texas BBQ to Tex-Mex, and the picturesque beauty of parks like Mary Jo Peckham Park and the peaceful tranquility of Cullen Park, Katy has something for everyone. Explore our job listings today and unlock the endless possibilities that Katy, Texas has to offer!
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