100% Remote Customer Service Representative- Bilingual - English and Spanish
Pay: $18.00 per hour
Hours: 9:00 am - 6:00 pm
Monday - Friday, no weekends!
** Must live within 50 miles of Houston, TX**
Company Perks
Work from home! Must be fluent in English and Spanish.
Job Description
- Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
- Research account status and identify account issues
- Address billing inquiries and resolve billing disputes
- Process disconnection and reconnection requests
- Enroll customers and resolve enrollment issues
- Provide price quotes to prospective customers
- Initiate collection activity on past due accounts and process disconnection and reconnection requests
- Respond to emailed customer inquiries with factually and grammatically correct written communications
- Be responsible for handling all call types related to gas and electric commodities as well as large commercial/industrial customer inquiries
- Demonstrate the ability to communicate with customers in writing for both chat and email communication as well as telephone interactions.
Qualifications
- Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
- Collection experience preferred.
- Must be bilingual in English and Spanish
- Experience in natural gas retail market a plus
- High School Diploma, or GED.
- Outstanding phone etiquette and polished communication skills (written and verbal)
- Ability to maintain a calm demeanor when dealing with agitated customers
- Proficiency in Windows environment and MS Word and Excel applications
