Bilingual Customer Service Representative
Houston, TX 77042 US
Job Description
- Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
- Research account status and identify account issues
- Address billing inquiries and resolve billing disputes
- Process disconnection and reconnection requests
- Enroll customers and resolve enrollment issues
- Provide price quotes to prospective customers
- Follow up with customers to attain required account information
- Initiate collection activity on past due accounts and process disconnection and reconnection requests
- Respond to emailed customer inquiries with factually and grammatically correct written communications
- Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
- Track performance against targets
- Be responsible for handling all call types related to gas and electric commodities as well as large commercial/industrial customer inquiries
- Demonstrate the ability to communicate with customers in writing for both chat and email communication as well as telephone interactions.
- Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
- Bilingual (English/Spanish)
- Previous collections experience
- High School diploma, GED, or equivalent math and English skills required
- Outstanding phone etiquette and polished communication skills (written and verbal)
- Ability to maintain a calm demeanor when dealing with agitated customers
- Attentive to detail and committed to high quality customer service
- Proficiency in Windows environment and MS Word and Excel applications
- Comfortable in a fast paced environment where change is commonplace
Meet Your Recruiter
Samantha Shultis
Sr. Recruiter
Hi, I'm Samantha proudly serving TPI Staffing Since 2017! As part of this woman owned firm with a strong presence across the great state of Texas, I am more than just a recruiter; I am a passionate talent architect, dedicated to connecting exceptional people with their dream careers. With a focus on the office and professional sectors, I'm committed to transforming the lives of candidates and the success of companies. Let's work together to turn your dream job into a reality.
I’m a Wisconsin transplant since 2017 and appreciate the hot Texas weather. Specializing in recruiting Office/Professional placements Contract and Direct Hire throughout the Texas Region.
Next Step: Email your Resume after you have applied.
