Credit & Collections Manager
Direct Hire Opportunity
Duties & Responsibilities
- Manage new customer approval and intake, including credit applications, entity validation, credit references, fuel tax permit/tax status, and set-up in the company’s ERP and other systems.
- Manage customers’ vendor set-up process, including invoice portal set-up and management.
- Establish customer credit rating, limits, and terms, in conjunction with the company’s credit insurance vendor Euler Hermes.
- Implement and manage payment plans for delinquent accounts.
- Update internal systems, as necessary, with contact details, conversations and issues affecting payments.
- Monitor and evaluate risk on an ongoing basis, anticipating and mitigating potential risks and calling out red flags to key partners.
- Evaluate and grant exceptions to customer credit limits and terms where warranted.
- Prepare recommendations for increasing or decreasing credit limits based on account holder’s payment history.
- Maintain and report Credit & Collections scoreboard statistics and metrics to Management.
- Maintain a team culture that emphasizes customer service, accountability, quality, continuous improvement, and bias to action while focusing on employee growth and development.
- Personally contact large customers, when necessary, to negotiate new payment terms and/or settlements.
- Send payment demand communications and take legal action pertaining to clients’ accounts.
- Generate reports as requested by management.
- Consult with appropriate personnel when client credit requests exceed established guidelines.
- Proactively monitor client receivables and set weekly targets for the team to prioritize their collection efforts to drive DSO improvement.
- Own bad debt write-off analysis.
- Maintain effective internal controls
- Manage collections process, develop and track KPIs
- Perform other related duties, as required.
Qualifications
- 5+ years of AR/Collections experience in high-volume environments
- 2+ year(s) experience in leading Credit & Collections team
- Experience with lien notices and lien filings preferred
- Experience with bond and surety claims preferred
- Proficient negotiation skills
- Ability to perform credit analysis and understanding of financial statements
- Strong analytical skills
- Demonstrated leadership & teambuilding skills
- Strong time management and organizational skills
- Ability to remain professional in confrontational conversations
- Excellent written and verbal communication skills
- Demonstrated ability to work cross functionally with all levels of a company, particularly executive sales management
Education
Bachelor’s degree in Finance, Accounting, or Business Management preferred.
