Customer Service
Houston, TX 77064 US
Job Description
Duties Include:
Respond to daily incoming customer calls providing service updates and handling customer needs in a confident, professional manner.
Use sound judgment and conflict resolution to handle customer complaints with the objective of satisfying the customer while still protecting the company assets.
Manage and maintain service request, orders and files, ensuring all pertinent paperwork is sent to and received from customers; following up as necessary.
Prioritizing jobs to meet customers commitment dates.
Create quotes for replacement service parts.
Order replacement parts for assigned jobs.
Respond to inquiries and requests from both external customers and sales team, and provide updated information regarding order status, production and shipping schedules, etc.
The ideal candidate must have the following:
Ability to handle conflict resolution while maintaining a professional attitude at all times.
High degree of accuracy and attention to detail with the ability to follow company procedures.
Ability to read a tape measure and translate units of measurements.
Ability to coordinate multiple projects under tight deadlines while dealing with the stress of a very fast-paced environment.
Should have sound practical judgment of priorities.
Strong PC computer skills in MS Word, Excel, and Outlook; and the ability to learn new programs quickly.
Minimum 2- 5 related work experience as a customer service coordinator within a distribution/manufacturing environment preferred.
Additional Information
Ready to Apply?
We kindly ask you to please make sure you have fully read the above requirements as determined by our client company. If you already applied with TPI Staffing, please send the Recruiter an updated resume and reference the Job ID.You only need to apply once to be considered for all of our job openings or call the Recruiter for more details.
Meet Your Recruiter
Kayla Robledo
Recruiter
Hi, I'm Kayla proud member of TPI Staffing Since 2022!
We have offices throughout Texas, I specialize in recruiting our Office/Professional placements throughout the Texas Region.
Next Step: Email me your Resume and Job ID # after you have applied.
