Customer Service

Sugar Land, TX 77478

Posted: 05/16/2019 Employment Type: Temp To Hire Industry: Clerical Job Number: 46836 Pay Rate: $14.00

Customer Service Representative

TPI Staffing has 1 Customer Service Representative opening in Sugarland paying $14 per hour.

Client is looking for an upbeat, high-energy Customer Support Representative to support our growing portfolio of online retail companies. Our Customer Support Team processes orders, handles questions and concerns, deals with vendors, issues invoices, and works with our Artists team to provide custom product designs to customers. They are our front-line of customer service for all of our online retail companies. You ll get through training in your new role as a Customer Support Representative. You want to succeed, and we want to support your success. We offer a friendly, professional work environment. You'll work with an established team of support agents and artists to provide excellent customer service.

Client benefits include: Personal time off, Holiday pay and Annual bonus

Responsibilities:

  • Answer inbound customer requests or inquiries concerning products, billing, shipping, and
    other ecommerce concerns.
  • Help customers solve product customization and sales inquiries.
  • Interact with customers to resolve product questions.
  • Provide excellent customer service while responding to and researching requests.
  • Educate callers on company policies, procedures and specific product features
  • Builds and maintain business relationship with clients by providing prompt and accurate
    service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of
    orders, communication, and coordinating with other departments to resolve inquiries.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various Marketplaces.
  • Acknowledging and resolving customer complaints or negative experience.
  • Processing orders, messages and requests.
  • Keeping records of customer interactions, pending orders, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Two or more years of customer-service experience help desk or call center experience with
    ecommerce is a plus.
  • Ability to work during our hours of operation: 9 am to 5:30 pm CST Monday through Friday
  • Minimum of high school diploma or GED.
  • Ability to communicate well via phone, chat, and email
  • Great knowledge of internet operations (online retail, social media, email marketing, etc)
  • Good knowledge of computer systems, including accurate & efficient data entry.
  • Consistently strive to minimize the handle time of inbound calls while maintaining quality and
    full conformance with defined process requirements and business rules.
  • Active listening skills with a strong attention to detail
  • Understanding/knowledge of ecommerce helpdesk environment.
  • Familiarity with contact center/call center workflow processes to meet specific quality and
  • Productivity guidelines/targets

Ready to Apply?

We kindly ask you to please make sure you have fully read the above requirements as determined by our client company. If you already applied with TPI Staffing, please send the Recruiter an updated resume and reference the Job ID.You only need to apply once to be considered for all of our job openings or call the Recruiter for more details.

Samantha Shultis
Recruiter

Hi, I'm Samantha! I recruit for all Texas regions, I am located at our Cypress Branch 21840 Northwest Freeway Suite E Cypress, TX 77429 open M-F 7:30 AM - 5:30 PM. Walk-Ins are welcome. If the position is outside of the greater Houston area please email me your resume after applying online. 

Text Me: 888-240-6456 with Your Name and Job # after you have applied.

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