Customer Service

The Woodlands, TX 77380

Posted: 01/15/2019 Employment Type: Payrolled Industry: Clerical Job Number: 46091 Pay Rate: $16-$16

Customer Service Representative

The customer service representative supports the company's customers by acting as a liaison between customers and the company. This is a Temp-To-Hire opportunity in the Woodlands area paying $16/hr. Working 1st shift, Mon-Fri 8A-5P The qualified candidate will establish a working relationship with customers by assisting with general questions, complaints, errors, account inquiries, claim payments and other related inquiries via telephone, email, and/or standard mail.

Responsibilities:

  • Answer incoming calls from customers and assist with their concerns and questions.
  • Assist the customers with understanding their Vehicle Service Contract.
  • Sort and process maintenance repair orders and mechanical claim invoices.
  • Address complaints concerning billing or services rendered.
  • Refer complaint of service failures to designated departments for investigation.
  • Assist with GAP claims, including collection of paperwork and forwarding any and all information to GAP insurance companies.
  • Identify and resolve problems in a timely manner; Gather and analyze information skillfully.
  • Develop alternative solutions.

Requirements:

  • 1-2 years of professional customer service experience and/or call center experience required.
  • Associates degree preferred.
  • Extraordinary telephone skills and outstanding customer service skills required.
  • Proficient in Microsoft Word Office Suite (Word, Excel, Outlook)
  • Speaks clearly and persuasively in positive or negative situations.
  • Strong verbal communication skills required.
  • Flexibility and adaptability to change.
  • Ability to work with team to solve problems.
  • Capable of managing difficult or emotional customer situations.
Ready to Apply? We kindly ask you to please make sure you have fully read the above requirements as determined by our client company. If you already applied with TPI Staffing, please send me an updated resume and reference the Job ID. If you are not already registered, please apply by clicking the "Apply Online" button. You only need to apply once to be considered for all of our job openings or call me for more details.

Assilya Gates
Recruiter

We have offices throughout Texas, I am located at our Spring Office 322 Spring Hill Dr, Suite A100 Spring, TX 77386 open M-F 8:00 AM - 5:30 PM. Walk-Ins are welcome. 

Text Me at:  888-240-6993 with Name and Job Number after you have applied.

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