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Customer Service Rep/Logistics Assistant (Mandarin Required)

Houston, TX 77064

Posted: 05/28/2024 Employment Type: Contract Industry: Administrative/Clerical Job Number: KK444531410 Pay Rate: $18-20 / hour

Job Description

Customer Service Rep/Logistics Assistant 
Long Term Temporary
Pay: $18-$20 per hour
Hours: Flexible to 7:00 AM - 4:30 PM or 8:00 AM - 5:00 PM

Qualified candidates MUST SPEAK MANDARIN


  • Working in an office within the warehouse. 
  • Supporting new clients, communicating with customer, working with shipping/receiving to track orders in/out, backorders, troubleshoot
  • Serve as the primary contact for customers, addressing inquiries, and providing timely and accurate information related to inventories, shipments, and product availability.
  • Assist parties in tracking shipments, and resolving any issues that may arise during the transit times and on arrival to Hub.
  • Respond to customer feedback and complaints in a professional and empathetic manner, aiming to achieve customer satisfaction.
  • Investigating discrepancies to be able to identify and resolve customer-related issues, such as order discrepancies, shipment errors, or not meeting the standard of work.
  • Collaborate with internal and external teams to ensure seamless communication and coordination throughout the supply chain process.
  • Maintain and update databases and records with accurate and relevant information.
  • Generate regular reports on inventory levels and metrics.
  • Analyze historical records to be able to identify inventory anomalies.
  • Adhere to the Standard Operating Procedures (SOP).
  • Addressing and solving cases within SLA (Service Level Agreement).
  • Provide comprehensive training materials and documentation to external parties.
  • Facilitate the integration of onboarding new suppliers.
  • Quickly adapt to and master new systems and processes to enhance operational efficiency.
  • Must be bilingual in English and Mandarin
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Proficiency in Microsoft applications.
  • Attention to detail and accuracy in handling inventory data.
  • Strong problem-solving skills and ability to handle challenging situations.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams.
  • High school diploma required or equivalent related work experience.

Meet Your Recruiter


Samantha Shultis
Sr. Recruiter

Hi, I'm Samantha proudly serving TPI Staffing Since 2017!  As part of this woman owned firm with a strong presence across the great state of Texas, I am more than just a recruiter; I am a passionate talent architect, dedicated to connecting exceptional people with their dream careers. With a focus on the office and professional sectors, I'm committed to transforming the lives of candidates and the success of companies. Let's work together to turn your dream job into a reality.


I’m a Wisconsin transplant since 2017 and appreciate the hot Texas weather.  Specializing in recruiting Office/Professional placements Contract and Direct Hire throughout the Texas Region. 


Next Step: Email your Resume after you have applied.


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