Customer Service Representative - 17 openings!!
Temp to Hire
Pay: $20.00 - $24.00 per hour
In – Office, 77095 area
Shift Schedule:
Monday - Friday 10:30 AM - 7:00 PM
Saturday - Sunday 8:00 AM - 4:30 PM
Will work a Saturday or Sunday and be off another day of the week
Do you enjoy interior decorating? This is a great Opportunity to get experience in the Interior design industry!
Summary:
Customer Experience Representative is responsible for assisting customers with general order questions, product information, website troubleshooting and order troubleshooting. This position is also responsible for creating, maintaining, and improving customer relationships while interacting with customers, daily. This position is accountable for guiding customers through their shopping, assisting customers with navigating through the product catalogs and answering questions they may have.
As needed, the Customer Experience Representative will handle difficult customers and/or situations utilizing exceptional customers service, problem solving and negotiation skills to find the best possible resolution for the customer while keeping the needs of the business in mind.
This position will need to use profound knowledge to determine when to enforce or override standard procedures.
Benefits after conversion: Medical, Dental, Vision, PTO, Paid Holidays, 401(k) with match, employee discounts and more!
Essential Functions and Responsibilities:
- Receive and promptly respond to customer queries.
- Document customer concerns and resolutions within each order worked.
- Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise.
- Is consistently courteous with all customers, and keeps all customer commitments
- Maintain up-to-date product, sales, services, and company knowledge.
- Investigate customer’s problems and collaborate with multiple departments to find solutions and resolve issues.
Qualifications:
- 1-2 years' customer service experience, preferably in a contact center operations environment or Call Center
- Must have CRM experience
- Polished, Professional, and Polite demeanor
- Live CHAT representative experience is a plus
- Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information.
- Accurately respond to customer inquiries through instant messaging software.
- Utilize available resources to respond to customer inquiries.
- Fluent in English; reading, writing, and speaking.
- Ability to type ≥50 WPM.
- Rigorous critical thinking skills.
- Organization skills.
- Self-Motivated and Self Starter.
- Work well under pressure in a fast-paced environment.
