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Customer Service Representative

Houston, TX 77095

Posted: 02/24/2024 Employment Type: Contract to Perm Industry: Clerical Job Number: LW970564131 Pay Rate: $18-20 / hour

Job Description

Customer Service Representative - 8 openings!!
Temp to Hire
Hours: Monday - Friday, 8:00 AM - 5:00 PM 
Pay: $18.00 - $20.00 per hour
In – Office, 77095 area 
 
Must have CRM experience and minimum of an Associate’s Degree. 

Summary:
Customer Experience Representative is responsible for assisting customers with general order questions, product information, website troubleshooting and order troubleshooting. This position is also responsible for creating, maintaining, and improving customer relationships while interacting with customers, daily. Benefits after conversion: Medical, Dental, Vision, PTO, Paid Holidays, 401(k) with match, employee discounts and more!
 
Essential Functions and Responsibilities:
  • Receive and promptly respond to customer queries.
  • Document customer concerns and resolutions within each order worked.
  • Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. 
  • Is consistently courteous with all customers, and keeps all customer commitments
  • Maintain up-to-date product, sales, services, and company knowledge.
  • Investigate customer’s problems and collaborate with multiple departments to find solutions and resolve issues. 
Qualifications:
  • 1-2 years' customer service experience, preferably in a contact center operations environment or Call Center
  • Must have CRM experience
  • Minimum of an Associate’s Degree is NON-NEGOTIABLE
  • Polished, Professional, and Polite demeanor
  • Additional experience in digital communications is a plus.
  • Live CHAT representative experience is a plus
  • Ability to type 50 WPM


Meet Your Recruiter

Samantha Shultis
Sr. Recruiter

Hi, I'm Samantha proudly serving TPI Staffing Since 2017!  As part of this woman owned firm with a strong presence across the great state of Texas, I am more than just a recruiter; I am a passionate talent architect, dedicated to connecting exceptional people with their dream careers. With a focus on the office and professional sectors, I'm committed to transforming the lives of candidates and the success of companies. Let's work together to turn your dream job into a reality.

 

I’m a Wisconsin transplant since 2017 and appreciate the hot Texas weather.  Specializing in recruiting Office/Professional placements Contract and Direct Hire throughout the Texas Region. 

 

Next Step: Email your Resume after you have applied.

 

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