Field Service Technical Support Advisor - DC Electrical Wiring

Our client is looking to expand their Customer Service Team! At its very core this is a traditional Customer Service Technical Support role where the bulk of your day is spent communicating with customers via phone and email, providing consultative support, resolving issues, and entering orders. This role is responsible for a variety of customer service related tasks, such as, but not limited to:

• Providing Technical Support and Troubleshooting Assistance
• Processing Returns and Warranty Claims
• Providing Service Referrals
• Quoting Parts
• Order Entry
• Handling General Customer Service Inquiries

With such a diverse customer base, each day presents new challenges and opportunities. If you are a technical minded problem solver, who enjoys a challenge, thrives in a fast-paced work environment, and finds fulfillment in educating and helping others, we want to meet you! Our client offers full benefits and the opportunity for career growth and development within a growing organization and industry after conversion.

Qualifications:
• Knowledge and/or experience reading a DC electrical wiring diagram is required.
• Prior work or hobby experience working with automotive 12V DC electrical is required.
• A willingness to learn and expand your skillsets is required.
• Great communication and phone skills are required.
• General customer service skills are required.
• Ability to use and navigate a computer required.

Preferred Qualifications:
• Knowledge and/or experience of truck equipment preferred.
• Knowledge and/or experience with hydraulic equipment and hydraulic systems preferred.
• Prior service, customer service or sales experience with automotive, agricultural machinery,
construction equipment, or other industrial machinery is preferred.

Requirements:
• Applicants will be expected to pass a drug test prior to hiring.
• Applicants will be expected to pass a background check prior to hiring.