Job Responsibilities
• Monitor global network equipment availability and health.
• Troubleshoot and drive to a resolution a wide range of LAN and WAN outages and performance problems.
• Maintain network equipment configurations with SW updates and HW refreshes.
• Execute deployments of new network infrastructure, configuration changes, according to defined project specifications.
• Interface with equipment vendors and service providers and manage service request escalations.
• Communicate and collaborate with a global community of end users and team members.
• Create and maintain network documentation

Experience Required
• Minimum 2-4 years of relevant experience.

• Full time on site at least 3 days a week, more if required.
• Proficiency in Layer 2 and 3 network protocols.
• Fortinet OS knowledge is required, Juniper OS knowledge is a plus.
• Knowledge in monitoring tools such as SolarWinds, Forti-analyzer.
• Experience operating wireless infrastructure based on Cisco and Juniper solutions is highly desirable.
• Experience and knowledge of network physical infrastructure including but not limited to: network ethernet and fiber optics cables, connectors, transceivers, patch panels, switches and routers physical ports/power supplies/modules, patch cords, wall plates etc.
• Excellent written, verbal, customer service, and documentation skills
• Strong analytical and problem-solving skills
• Ability to work and think independently with minimal supervision.
• Cisco CCNA or CCNP a plus.
• Be able to work after shift hours and weekends occasionally.