Customer Service Rep
Long Term Temporary
Pay: $18.00/hr
Hours: Flexible to 7:00 AM - 4:30 PM or 8:00 AM - 5:00 PM
Qualified candidates Must Speak Mandarin.
Duties:
- Working in an office within the warehouse.
- Supporting new clients, communicating with customers, working with shipping/receiving to track orders in/out, backorders, troubleshooting
- Serve as the primary contact for customers, addressing inquiries, and providing timely and accurate information related to inventories, shipments, and product availability.
- Assist parties in tracking shipments, and resolving any issues that may arise during the transit times and on arrival to Hub.
- Respond to customer feedback and complaints in a professional and empathetic manner, aiming to achieve customer satisfaction.
- Investigating discrepancies to be able to identify and resolve customer-related issues, such as order discrepancies, shipment errors, or not meeting the standard of work.
- Collaborate with internal and external teams to ensure seamless communication and coordination throughout the supply chain process.
- Maintain and update databases and records with accurate and relevant information.
- Generate regular reports on inventory levels and metrics.
- Analyze historical records to be able to identify inventory anomalies.
- Adhere to the Standard Operating Procedures (SOP).
- Addressing and solving cases within SLA (Service Level Agreement).
- Provide comprehensive training materials and documentation to external parties.
- Facilitate the integration of onboarding new suppliers.
- Quickly adapt to and master new systems and processes to enhance operational efficiency.
Requirements:
- Must be bilingual in English and Mandarin
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Proficiency in Microsoft applications.
- Attention to detail and accuracy in handling inventory data.
- Strong problem-solving skills and ability to handle challenging situations.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- High school diploma required or equivalent related work experience.
