Order Entry Clerk/Administrative Assistant
Houston, TX 77040 US
Job Description
Primary Responsibilities include but are not limited to:
- Respond to daily incoming customer calls providing service updates and handling customer needs in a confident, professional manner.
- Use sound judgment and conflict resolution to handle customer complaints with the objective of satisfying the customer while still protecting the company assets.
- Manage and maintain service request, orders and files, ensuring all pertinent paperwork is sent to and received from customers; following up as necessary.
- Prioritizing jobs to meet customers commitment dates.
- Create quotes for replacement service parts.
- Order replacement parts for assigned jobs.
- Respond to inquiries and requests from both external customers and sales team, and provide updated information regarding order status, production and shipping schedules, etc.
- Ability to handle conflict resolution while maintaining a professional attitude at all times.
- High degree of accuracy and attention to detail with the ability to follow company procedures.
- Ability to read a tape measure and translate units of measurements.
- Ability to coordinate multiple projects under tight deadlines while dealing with the stress of a very fast-paced environment.
- Should have sound practical judgment of priorities.
- Strong PC computer skills in MS Word, Excel, and Outlook; and the ability to learn new programs quickly.
- Minimum 2- 5 related work experience as a customer service coordinator within a distribution/manufacturing environment preferred.
Meet Your Recruiter
Kayla Robledo
Recruiter
Hi, I'm Kayla proud member of TPI Staffing Since 2022!
We have offices throughout Texas, I specialize in recruiting our Office/Professional placements throughout the Texas Region.
Next Step: Email me your Resume and Job ID # after you have applied.
