Order Processor/Customer Service

New Caney, TX 77357

Posted: 09/13/2023 Employment Type: Contract to Perm Job Number: LW511804913 Pay Rate: $18-20 / hour

Job Description

Order Processor/Customer Service
Temp to Hire
Pay Rate: $18-$20
Work Hours: M-F 8-5

Order Department Skills

  • Take incoming purchase orders, create Quotes, Pick Tickets, and print product labels.
  • Process customer Purchase Orders submitted by email or phone.
  • Enter the PO into order processing database system called Side-Kick®.
  • Order information consists of:
  • Product, quantity, pricing, Bill To, Ship To, delivery or pick up date, freight company information.
  • Understand Freight Pre-pay and add, 3rd party freight billing, or collect, etc.
  • Save documents to a Drop-Box folder and to the customer order profile (PO, Delivery Ticket, Freight Bill of Lading, tracking #’s, etc.
  • Communicate with the customer by email or phone with answers to questions about the product, pick up date, etc.
  • Pass the order through Side-Kick® for order fulfillment.
  • Work with inventory control person, warehouse packaging person, facilities manager to co-ordinate the ready date with the customer.

Customer Relationship

  • Handles incoming calls or e-mail inquiries from customers.
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller and e-mailer.
  • Listen to customers’ questions and concerns and provide answers or responses or get a team member who can help you resolve the issue.
  • Discusses products offered and ensures customer satisfaction
  • Work with Team to stay updated on product knowledge and be informed of any changes in company policies, and impact by problem solving.

Computer Skills

  • Computer knowledge: Word, Excel, PowerPoint, Outlook, or G-Mail.
  • UPS WorldShip (Process outbound labels on the computer)
  • Update customer information in the database during and after the call/e-mail.
  • Provides customer additional information about their orders (pick up numbers & times)

Other Job Requirements
Welcomes visitors in person or on the telephone.
Directs visitors.
Set up and take down of conference room for meetings/conference calls (drinks, napkins, coffee, plates)
Maintains security keeping doors locked & cameras up at all times
Maintains safe and clean reception area and office
Contributes to team effort

***** Special Skills needed

  • Team player oriented
  • High School diploma or GED
  • Interested in helping others to succeed in their job.
  • Willing to help any team member
  • Detail oriented-dedicated to fulfilling orders accurately
  • Understand the “Big Picture” of the company’s philosophy to take care of the customer’s needs to the fullest extent.
  • Follow up-verifies that the order was filled correctly and ready for the customer as requested.

Meet Your Recruiter

Keilly Lopez
Recruiter - Hablo Español

Hi, I'm Keilly proudly serving TPI Staffing Since 2022!

We have offices throughout Texas, I am located at our Spring Office 322 Spring Hill Dr, Suite A100 Spring, TX 77386 open Monday-Friday 8:30 AM - 5:30 PM. Please contact me by email with your Resume and Job ID. 

Email me with your Name and Job ID # after you have applied.

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