Order Processor/Customer Service

Order Processor/Customer Service
Temp to Hire
Pay Rate: $18-$20
Work Hours: M-F 8-5

Order Department Skills

• Take incoming purchase orders, create Quotes, Pick Tickets, and print product labels.
• Process customer Purchase Orders submitted by email or phone.
• Enter the PO into order processing database system called Side-Kick®.
• Order information consists of:
• Product, quantity, pricing, Bill To, Ship To, delivery or pick up date, freight company information.
• Understand Freight Pre-pay and add, 3rd party freight billing, or collect, etc.
• Save documents to a Drop-Box folder and to the customer order profile (PO, Delivery Ticket, Freight Bill of Lading, tracking #’s, etc.
• Communicate with the customer by email or phone with answers to questions about the product, pick up date, etc.
• Pass the order through Side-Kick® for order fulfillment.
• Work with inventory control person, warehouse packaging person, facilities manager to co-ordinate the ready date with the customer.

Customer Relationship

• Handles incoming calls or e-mail inquiries from customers.
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller and e-mailer.
• Listen to customers’ questions and concerns and provide answers or responses or get a team member who can help you resolve the issue.
• Discusses products offered and ensures customer satisfaction
• Work with Team to stay updated on product knowledge and be informed of any changes in company policies, and impact by problem solving.

Computer Skills

• Computer knowledge: Word, Excel, PowerPoint, Outlook, or G-Mail.
• UPS WorldShip (Process outbound labels on the computer)
• Update customer information in the database during and after the call/e-mail.
• Provides customer additional information about their orders (pick up numbers & times)

Other Job Requirements
Welcomes visitors in person or on the telephone.
Directs visitors.
Set up and take down of conference room for meetings/conference calls (drinks, napkins, coffee, plates)
Maintains security keeping doors locked & cameras up at all times
Maintains safe and clean reception area and office
Contributes to team effort

***** Special Skills needed

• Team player oriented
• High School diploma or GED
• Interested in helping others to succeed in their job.
• Willing to help any team member
• Detail oriented-dedicated to fulfilling orders accurately
• Understand the “Big Picture” of the company’s philosophy to take care of the customer’s needs to the fullest extent.
• Follow up-verifies that the order was filled correctly and ready for the customer as requested.