Role and Responsibilities

• Manages, plans, and delivers a variety of projects efficiently on or under budget including: product transitions, strategic projects, new-technology implementation projects, and small-scale capital projects

• Partners with all site departments to ensure that products/projects are introduced on time and that quality is maintained.

• Interfaces and follows up with partners on orders and shipments.

• Reviews key business metrics and Service Level Agreements (SLA’s) with customer.

• Coordinates content development and leads discussions during quarterly business review (QBR) meetings.

• Manages implementation of new products and projects from conception to implementation as required by business agreement.

• Leads weekly conference calls with partners and maintain action items lists.

• Reviews billing invoice submittals, coordinating with finance to resolve any discrepancies.

• Participates in and documents cost reduction programs and negotiations.

• Specifies, compiles, and coordinates receipt of reports required to support customer’s business.

• Assists general manager in providing finance with quarterly financial performance estimates.

• Contributes to continuous business process review and improvement.

• Develops and maintains excellent understanding of all client’s products and processes and participates in the review and negotiation of SOWs, contracts, and pricing.

• May perform other business functions as assigned

Education, Training and Skills

• Bachelor’s degree in relevant field; Master’s degree preferred.

• 8 or more years demonstrated success in Program Management of multiple projects

• Working knowledge of computer repair, process engineering and the ability to quickly grasp and apply policies and procedures and relate them to project scope.

• Experience in managing client accounts, including contract negotiation, escalation resolution, and regular communication and reports

• PMP certification preferred .

• Proficient with MS office applications (Excel, PowerPoint, Outlook and Word)

• Demonstrated skill in leading a cross-functional project team

• Excellent influencing skills to lead individuals where there is no direct reporting relationship

• Planning and organizing skills to enable the generation of a realistic product introduction project plans.

• Good judgment and analytical skills required to make difficult decisions where technical problems and competition of resources can affect the project schedule and specifications.

• Must possess excellent communication skills, both written and verbal

• Knowledge of design for serviceability, assembly, test and laptop and components