Service Technician

Service Technician
Pay: $24 - $25/hr
Shift – 1st Shift
Temp to Hire

Duties and Responsibilities:

· Calibrate, troubleshoot, upgrade & repair Uson equipment per procedures and work instructions.
· Ensure adherence to ISO 9001-2015 and all quality policies and procedures as applicable.
· Log, troubleshoot, document and address customer issues to closure in a timely manner.
· Prepare and update quotations for service.
· Complete required documentation and maintain record keeping on a daily basis (eg: timesheets, service reports, calibration documentation, checklists, CRM & MRP systems, parts used etc).
· Work with cross functional teams to support continuous improvement efforts that impact safety, quality, costs, revenue, delivery and customer satisfaction.
· Comply with Environment Health and Safety (EHS) regulations, quality, and compliance policies.
· Maintain tools, workspace clean and well organized to eliminate waste, and maximize efficiency.
· Ensure appropriate instruments and tools are calibrated, in working order and used correctly.
· Meet or exceed individual goals, internal and external KPI’s.
· Perform other duties as assigned and required per business needs.

Requirements:

· Minimum High school education, Vocational Training/Trade School or Degree Mechanical or Electronics /Electrical Engineering Technology preferred.
· 2 or more years of work experience in building or servicing or troubleshooting Mechanical, Pneumatics, Electrical/Electronic components.
· PLC / controls systems knowledge preferred but not required.
· Working knowledge of CRM, MRP systems and MS Office suite.
· Ability to prioritize and manage tasks.
· Ability to proactively anticipate, identify and solve problems in communication with the internal and external customers.
· Good oral and written skills.
· Ability to work with team members but also able to direct own work.
· Detailed oriented with the ability and drive to follow up on outstanding tasks.

Physical Requirements:

· Ability to hear and verbally exchange ideas and information with the public, staff and others on the phone and in the office.
· This position will frequently be required to sit, stand, and walk.
· This position may lift and/or move up to 50 pounds.
· Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
· Use finger dexterity to operate a computer and other office equipment and hand strength to grasp files and other objects.
· May require the ability to climb stairs, to kneel and/or crouch to retrieve equipment and other items.