Supply Chain/Logistics Lead - Operations
Direct Hire
Pay: $62K - $73K annually
Hours: Monday - Friday, 7:30 AM - 4:30 PM or 8:00 AM - 5:00 PM
The Operations Lead is responsible for overseeing end-to-end operational activities across multiple departments, ensuring efficient coordination between accounting, sales, customer service, supply chain, logistics, and third-party partners. This role ensures accurate inventory management, timely order fulfillment, regulatory compliance, and alignment between production planning and sales demand while leading and developing the operations team.
Minimum Qualifications:
- Minimum Associate’s degree in Operations Management, Supply Chain, Business, or manufacturing related field (preferred)
- 2+ years of hands-on experience in a manufacturing environment.
- Strong cross-functional communication
- Experience with manufacturing, import/export, customs compliance, and logistics coordination.
- Strong problem-solving, organizational, and analytical skills.
- Proficiency in ERP systems and Microsoft Office (Excel required).
Responsibilities:
Supply Chain & Logistics Management
- Work closely with the Supply Chain team to manage finished goods and demand planning.
- Oversee import and outbound logistics, ensuring timely shipment of goods.
- Manage relationships with carriers, freight forwarders, customs brokers, and 3rd-party logistics providers (3PLs).
- Ensure compliance with customs regulations, import/export documentation, and trade requirements.
Cross-Department Coordination
- Act as the primary operational liaison between Accounting, Sales, Customer Service, Supply Chain, and Production Planning teams.
- Collaborate with Accounting on invoicing accuracy, cost control, inventory valuation, and reconciliation.
- Partner with Sales and Customer Service to support order execution, delivery commitments, and customer satisfaction.
- Communicate with the Production Planner to align sales orders with production capacity and delivery timelines.
Inventory & Warehouse Operations
- Oversee inventory control and accuracy, including cycle counts and full physical inventory counts towards year end.
Order Fulfillment & Execution
- Oversee the full sales order lifecycle, from order receipt through shipment and delivery.
- Monitor order status, resolve fulfillment issues, and proactively address delays or discrepancies.
- Ensure coordination between warehouse, logistics, and customer teams to meet delivery commitments.
Warranty & After-Sales Support
- Manage operational processes related to warranty claims
- Coordinate with customer service, and accounting, to ensure timely resolution and documentation are filed.
Team Leadership & Management
- Lead, train, and develop the operations team, setting clear goals and performance expectations.
- Establish standard operating procedures (SOPs) to improve efficiency and consistency.
- Foster a culture of accountability, collaboration, and continuous improvement.
Performance & Process Improvement
- Track and analyze key operational KPIs related to inventory accuracy, order fulfillment, logistics costs, and service levels.
- Identify process gaps and implement improvements across departments.
- Support system enhancements (ERP) to improve operational visibility and efficiency.
Benefits:
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) plan
- Opportunities for career growth
Preferred Qualifications:
