Part-Time Warranty Coordinator (After-Sales)
Long Term Temporary
Pay: $20.00 - $24.00 per hour
**Must be Advanced Level in MS Excel - V-lookiup and Pivot Tables**
SUMMARY
The Warranty Coordinator plays a critical role in managing heavy equipment / construction equipment warranty claims and activities. This role is responsible for administering warranty claims, partnering with internal teams and trade partners, and serving as a trusted point of contact. This position requires warranty claim process knowledge, exceptional organizational and communication skills, and a customer-first mindset. Warranty Coordinator is expected to manage multiple claims simultaneously while ensuring timely, highquality that align with company warranty standards and service expectations.
SPECIFIC RESPONSIBILITIES
- Responsible for the daily operation of the Warranty department.
- Responsible for timely processing and collection of all warranty claims with various manufacturers.
- Oversees and provides support for dealer warranty claims process, from initiation to closeout.
- Track warranty trends regarding Warranty Policy and Procedures as it pertains to claims adjusting.
- Adjust and approve claims for payment and follow through to ensure that claim adjustments are accepted and implemented via the
- Warranty Audit Trail when the claim is paid.
- Follow issues to closure and communicate corrective actions to appropriate parties
- Review and process registrations and managing follow through with dealers to complete. Identify and create SOP future training to LG employees and/or dealers utilization.
- Instruct dealers on registration submission process, claim warranty process via webinars or in collaboration with Lead.
- Assist with changes within the DMS system that are issues universally.
- Update policies and procedures.
- Weekly release of credit memos and updating information into shared reconciliation file.
